All Furnituremad furniture is made of the highest quality materials, including Pine, metal and rubberwood.
We source our furniture from all over the world, selling directly the public
USING ONLY OUR ONLINE WEB SITE and passing the savings on to you.
Refund Policy and Order Cancellations
Any order placed is delivered free of charge (see exceptions on our Free Delivery page), whilst our driver is still at your home, you are able to inspect the goods and decide whether to retain them or not. If you decide not to keep them, the driver will take them away and you will get a FULL immediate refund, there will be no delivery surcharge to pay at all.
After that point you may you may still cancel your order at any time up to 7 days after receiving your goods. It is the responsibility of the customer to return any unwanted goods directly to the desptach warehouse from where it came, after which a refund will be issued. In certain circumstances, we will arrange the collection for the customer, however, a deduction will be made from the refund to cover this cost.
In additon there will be a 4% administration charge applied on all refunds.
The refund will be made within 30 days of this cancellation.
On the rare occasion where an item is damaged in transit we will of course offer to replace the damaged item immediately.
Customer complaints
We will respond to every customer complaint within 5 working days of the complaint being made, either by telephone, email or fax.
Customer Services
Our despatch unit will return all calls relating to delivery enquiries and customer after sales. Please call email our After Sales team on 0845 10 80 584 or email at aftersales@furnituremad.co.uk
For all general sales enquiries, please contact us on 0845 10 80 183 during office hours.
Security
All credit and debit card transactions with Pine Online take place automatically over a secure server with information encrypted to ensure that your card details can not be seen by any third party - not even ourselves. The security of the system used by Furnituremad has been checked and verified by Which? and i-stores.co.uk to ensure absolute confidentiality.
Acknowledgement of orders
We will acknowledge all orders immediately via e-mail.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
your name, address, phone number, email address, credit/debit card details.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
We do not send random emails and will only occasionally email you with special offers. You will always have the option in any email we send you to opt out of recieving any emails in the future by clicking the unsubscribe link in the email.
If you have any questions/comments about privacy, you should email us.
